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When the PalmPilot software is installed, the default setting
is to automatically launch the HotSync Manager at
Windows startup. By doing this, the COM port is in a "ready"
state for the PalmPilot to be connected.
This
"ready" state, however, causes the COM port
to be held open regardless of whether the PalmPilot
is attached to the COM port or not. As
long as the COM port is held "open", the
eBeam application won't be able to communicate with
the eBeam hardware unless some steps are taken to
"free" the COM port.
To
correct this problem, the PalmPilot HotSync Manager
needs to be reconfigured to be a "manual"
not "automatic" load upon
Windows startup.
Also, with some versions of PalmPilot
software, even though you configure your PalmPilot
to be loaded "manually",
each time you use the PalmPilot
, you may need to reboot your PC in order to communicate with eBeam. This is because the COM port is not being
released by the PalmPilot
software even though you are no longer using it.
If your computer is not a laptop, you can avoid the necessity of rebooting by purchasing and
installing an I/O card with at least one 9-pin or 25-pin connector.
I/O cards can be purchased from your local computer reseller.
Please Note: The following information is made available
for the convenience of our users with a
PalmPilot . If you have any further questions beyond the scope of this HelpNote, please refer to your PalmPilot
documentation and/or contact 3COM
Technical Support for further assistance.
Reconfiguring
PalmPilot HotSync Manager
- If
it is not already running, start HotSync
Manager.
Choose HotSync
Manager > Setup. The Setup
dialog box appears with the General tab displayed.
The General tab allows you to select how
you want HotSync Manager
to start running. There
are 3 options:
- The
"Always available" option puts
HotSync Manager in the Windows Startup
folder thereby launching HotSync Manager
automatically when you start your computer.
- The
"Available only when PalmPilot Desktop
is running" option starts HotSync
Manager when the PalmPilot Desktop starts.
According to 3COM Support, HotSync Manager
stops running (e.g., the COM port is released)
when you exit the PalmPilot Desktop.**
-
The "Manual" option means you
start HotSync Manager yourself by double-clicking
its application icon. This also means that you
will need to reboot the PC after using the PalmPilot
or the COM port will not be released.
- Check
either the Available only when PalmPilot
Desktop is running**
or Manual option.
- Click
the OK button to save the settings.
**
If you find that the Available only when PalmPilot
Desktop is running option does not
allow you to communicate with eBeam after you
have closed the PalmPilot Desktop, the COM port is
not being released properly. You will need
to reboot the PC after using the PalmPilot.
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