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What are the physical dimensions for System 3?
The eBeam receiver
is roughly 6in x 6in x 1.5in (15cm x 15cm x 4cm)
(Click to enlarge)
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What are the minimum system requirements for eBeam?
- Windows 2000, XP, Server 2003, or Vista
- Pentium II, 400mhz processor or better
- Available USB port
Screen recording requirements:
- Pentium IV, 1.4Ghz processor or better
- 512MB memory available
eBeam
data conferencing:
- All users wanting
to share or participate in an eBeam meeting must be on an Ethernet network
using TCP/IP protocols and each computer must have a valid IP address.
- Users on a
network can participate in a meeting by downloading eBeam software free, even if they don't have their own eBeam systems. They can also log
in through the web using the latest version of Netscape Communicator or
Microsoft Internet Explorer on PC or the latest version of Safari on Mac OS X.
- If you experience any trouble using the web-based meeting feature, please get the latest version of Sun Java for PC, or run Software Update from Mac OS X's Apple Menu and install any applicable updates to Java.
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Does eBeam work with USB?
eBeam
Whiteboard and eBeam Interact are available in two versions, USB and USB/Bluetooth.
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Will eBeam work on UNIX, Linux, or AIX?
At this time, there
is not a Java version of the eBeam software available that will allow versions
of Unix & Linux to use the eBeam systems.
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What about handwriting recognition (HWR)?
Handwriting recognition
is possible using eBeam even though Luidia, Inc. does not make a HWR add-on
for the eBeam System. Microsoft™ Office
XP™ now supports handwriting recognition. This is most useful in
projection mode where the user can write information on the whiteboard that
is automatically converted to text on the computer.
Any 3rd party
handwriting recognition package (e.g. EverNote RitePen or PenOffice
from Phatware) that allows input using the computer's mouse can be used
in conjunction with the eBeam in projection mode.
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Is rear projection supported?
Usually, the
eBeam pods retrofit and attach to the front of an existing whiteboard
or flat surface. However, the
eBeam pods could be mounted on the front of a rear projection display system.
The eBeam mouse
option allows you to use a sleeve with a digital stylus insert as a mouse,
pointer or pen. This would give you the ability to control the PC without
the "shadows" typically seen on front projection systems and "draw" on
the rear projection display panel without leaving any marks.
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Is there an SDK or API available for eBeam?
Yes. We have a SDK
and offer support packages as well. Please contact us for more details.
(Please let us
know if you will require SDK support.)
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Can I upgrade my receiver(s) with new firmware?
Because the eBeam system is equipped with a digital signal processor, it can
be upgraded by downloading new firmware. Be sure that you check your firmware
version as shown in the image below and upgrade as necessary by downloading
upgrades.
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What is eBeam's warranty?
Should your eBeam
fail due to a materials defect or faulty craftsmanship, a two year parts and
labor
warranty protects your purchase.
Please leave a message on our technical support line
at 877 Go eBeam (877-463-2326), option 3, or use our tech
support request form.
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How do I contact Technical Support?
Technical Support
is available Monday through Friday 9
am to 5 pm Pacific Time. Support requests will be answered by the close of the business day following their receipt.
Please use our Technical
Support Request Form
Phone: 877 GO-EBEAM x3 (877.463.2326), or 650-413-7550
Luidia is currently
offering complimentary technical support for 30 days upon registration of
your purchase.
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How do I care for my eBeam hardware?
At Luidia, we
take pride in the products that we manufacture and design and we hope that
you take pride in them as well. For this reason
we have put together a separate page on care for your eBeam components. Find
it here.
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How do I get assistance with my D-Link DBT-120 Personal Air USB Bluetooth Adapter that came with my eBeam System 3 Wireless?
You can find support
for D-Link products at the following site:
http://support.dlink.com/
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Can I have more than one Bluetooth device connected to my eBeam receiver at the same time?
No, at this time eBeam
Bluetooth systems only support one to one connections.
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Which system is right for me?
- I
have a projector. eBeam Projection will turn your
regular whiteboard into a fully featured interactive whiteboard. You
can take notes,
annotate PowerPoint presentations, and share ideas online for free.
- I
do not have a projector. eBeam Whiteboard will
record all of your dry erase marker notes in real time straight to your
computer. You can then save, edit, print, or broadcast them online.
- I
have a projector, but don’t want to use it all
the time. eBeam Complete gives you the interactive
whiteboard
functionality of
eBeam Projection and the copyboard functionality of eBeam Whiteboard in
one
“complete” package.
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What type of whiteboard should I use with my eBeam system?
eBeam
was designed to retrofit existing
whiteboards, so it is compatible with all types of boards. If you're starting from
scratch, though, and
are looking for a new board, the most important decision-maker is your
own
personal preference. Think
about how you
are going to use the board and what is important to you, then speak to
a
whiteboard professional who can make sure all your needs are met.
The most important thing to
keep in mind
regarding the eBeam is to make sure that your whiteboard isn't too
recessed
into a frame. The
system works by
picking up ultrasonic waves emitted from the pen, so if the frame of
your board
is too thick, the waves will bounce off of it and will send
intermittent
signals back to the receiver.
The
second most important thing is to have a surface rigid enough to
activate the
pen. It requires
about the same amount
of tension as a ballpoint pen, so we don't suggest using a projection
screen. They allow
too much give, and
you could risk creasing the screen.
There
are so many whiteboard products on the market that there is one
for almost every preference. If
you're
looking for a board to project on without a hotspot from the projector,
there
is the Projection Plus from Best-Rite:
http://www.bestrite.com/edu_multimedia.phtml. For new installations,
there are some
projection surfaces that can be rolled or painted on and tailored to
your
room:
Again, please contact these
manufacturers
directly to make sure these products can meet all of your requirements.
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How do I set up eBeam Projection?
See the eBeam Projection Setup Guide (PDF, 7.5M).
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How does the eBeam Meeting feature work?
See the eBeam Meetings Guide (PDF, 380k).
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How do I annotate a PowerPoint presentation?
See the eBeam and PowerPoint Tutorial (PDF, 2.9M).
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What’s new in Interact 1.3?
See the Interact 1.3 New Features Guide (PDF, 4.3M).
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How can I extend my eBeam's connection to the computer?
- The
eBeam Bluetooth product line (available with Interact, Projection and
Complete) has a range of up to 33 feet (10 meters) when used with the
included USB Bluetooth Adapter.
- USB
Extender Cable. The first, and most
straightforward, way is to use an "active" USB extension cable. An
active cable has special electronics to sustain the data signal, so you
won't
lose any capture speed from the eBeam receiver back to your computer. A
single
extension will offer 16 additional feet. Most manufacturers, such as
Belkin,
claim that you can connect up to four active extension cables, plus the
original device cable, for a total of approximately 80 feet.
- USB
Hubs. The second way is to
use passive USB cables with USB hubs. You may wish to use this approach
if you
need to attach other USB devices to the bus. There are two types of
hubs "
powered and unpowered. The powered hubs have a power cord that needs to
be
plugged in, while the unpowered ones run using power supplied by the
computer.
The computer - or a powered hub - may only power a maximum of one
unpowered
hub, so you would need to alternate between the two as you go. In
general, it's
recommended that only powered hubs be used wherever practicable. There
is an
overall limit of five hubs.
- Put
your eBeam on your network. The
most complex option, but the only one that will allow you to extend the
reach
of the device beyond 80 feet (to any location within your network), is
the
Keyspan USB Server.
This server will allow you to put a USB device on a network, which can
then be
accessed by any computer on that network. It plugs into your network
with a
standard network cable and provides four standard USB ports. When you
plug the
eBeam into one of the ports, the receiver becomes available on the
network and
can be connected to any computer with eBeam software on it. There is a
driver
you will need to install on each of the computers for the USB server,
but it is
a small file (0.84 MB) and has a Quick Connect function accessible from
the
system tray. It will also be necessary that each user close the
connection to
the eBeam before another user can open it.
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Is eBeam compatible with Windows Vista?
Yes! eBeam Interact and eBeam Capture are compatible, and have been fully tested, with Windows Vista. However, please note the following:
- If you have an eBeam Bluetooth system, connected with an Iogear
GBU-221, you will also need Iogear's
updated driver for Vista (ZIP,
44M). (Users of the D-Link DBT-120 and Iogear GBU-211 can use Vista's built-in
Bluetooth drivers, without any additional driver installation.)
-
In certain
cases, Windows Vista will not automatically start the installer (i.e.
autorun) after you insert the disc. Please open Windows Explorer, navigate
to your CD/DVD drive, and double-click Setup to install the software.
-
If
Interact is launched via the "Launch Interact now" checkbox after installation,
drag-and-drop of PPT, PPTX and JPEG files will not work. You
can fix this problem by launching Interact from the Desktop or Start menu.
- Currently,
the eBeam Interactive Stylus cannot be used in User Account Control
prompts. If you have User Account Control (UAC) enabled, please use your
mouse
to respond to messages from UAC, instead of the eBeam Interactive Stylus.
- Also
note that some UAC prompts require a user name and password to be entered.
Currently, neither the on-screen keyboard nor RitePen handwriting
recognition can be used to enter text in UAC.
- ritePen versions 2.0.22 and 2.5 will not work with Interact 1.3.1 on Vista. Please use our Technical Support Request Form to obtain a link to download a new version of ritePen software. Put the serial number, located on the back of your receiver, on the technical support request.
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