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What are the physical dimensions for System 3?

The eBeam receiver is roughly 6in x 6in x 1.5in (15cm x 15cm x 4cm)

What are the minimum system requirements for eBeam?

• Windows 2000, XP, Server 2003, or Vista
• Pentium II, 400mhz processor or better
• Available USB port

Screen recording requirements:

• Pentium IV, 1.4Ghz processor or better
• 512MB memory available

eBeam data conferencing:

• All users wanting to share or participate in an eBeam meeting must be on an Ethernet network using TCP/IP protocols and each computer must have a valid IP address.
• Users on a network can participate in a meeting by downloading eBeam software free, even if they don't have their own eBeam systems. They can also log in through the web using the latest version of Netscape Communicator or Microsoft Internet Explorer on PC or the latest version of Safari on Mac OS X.
• If you experience any trouble using the web-based meeting feature, please get the latest version of Sun Java for PC, or run Software Update from Mac OS X's Apple Menu and install any applicable updates to Java.

Does eBeam work with USB?

eBeam Whiteboard and eBeam Interact are available in two versions, USB and USB/Bluetooth.

Will eBeam work on UNIX, Linux, or AIX?

At this time, there is not a Java version of the eBeam software available that will allow versions of Unix & Linux to use the eBeam systems.

What about handwriting recognition (HWR)?

Handwriting recognition is possible using eBeam even though Luidia, Inc. does not make a HWR add-on for the eBeam System. Microsoft™ Office XP™ now supports handwriting recognition. This is most useful in projection mode where the user can write information on the whiteboard that is automatically converted to text on the computer.

Any 3rd party handwriting recognition package (e.g. EverNote RitePen or PenOffice from Phatware) that allows input using the computer's mouse can be used in conjunction with the eBeam in projection mode.

Is rear projection supported?

Usually, the eBeam pods retrofit and attach to the front of an existing whiteboard or flat surface. However, the eBeam pods could be mounted on the front of a rear projection display system.

The eBeam mouse option allows you to use a sleeve with a digital stylus insert as a mouse, pointer or pen. This would give you the ability to control the PC without the "shadows" typically seen on front projection systems and "draw" on the rear projection display panel without leaving any marks.

Is there an SDK or API available for eBeam?

Yes. We have a SDK and offer support packages as well. Please contact us for more details.

(Please let us know if you will require SDK support.)

Can I upgrade my receiver(s) with new firmware?

Because the eBeam system is equipped with a digital signal processor, it can be upgraded by downloading new firmware. Be sure that you check your firmware version as shown in the image below and upgrade as necessary by downloading upgrades.

What is eBeam's warranty?

Should your eBeam fail due to a materials defect or faulty craftsmanship, a two year parts and labor warranty protects your purchase.

Please leave a message on our technical support line at 877 Go eBeam (877-463-2326), option 3, or use our tech support request form.

How do I contact Technical Support?

Technical Support is available Monday through Friday 9 am to 5 pm Pacific Time. Support requests will be answered by the close of the business day following their receipt.

Please use our Technical Support Request Form

Phone: 877 GO-EBEAM x3 (877.463.2326), or 650-413-7550

Luidia is currently offering complimentary technical support for 30 days upon registration of your purchase.

How do I care for my eBeam hardware?

At Luidia, we take pride in the products that we manufacture and design and we hope that you take pride in them as well. For this reason we have put together a separate page on care for your eBeam components. Find it here.

How do I get assistance with my D-Link DBT-120 Personal Air USB Bluetooth Adapter that came with my eBeam System 3 Wireless?

You can find support for D-Link products at the following site:

http://support.dlink.com/

Can I have more than one Bluetooth device connected to my eBeam receiver at the same time?

No, at this time eBeam Bluetooth systems only support one to one connections.

What type of whiteboard should I use with my eBeam system?

eBeam was designed to retrofit existing whiteboards, so it is compatible with all types of boards.  If you're starting from scratch, though, and are looking for a new board, the most important decision-maker is your own personal preference.  Think about how you are going to use the board and what is important to you, then speak to a whiteboard professional who can make sure all your needs are met.

The most important thing to keep in mind regarding the eBeam is to make sure that your whiteboard isn't too recessed into a frame.  The system works by picking up ultrasonic waves emitted from the pen, so if the frame of your board is too thick, the waves will bounce off of it and will send intermittent signals back to the receiver.    The second most important thing is to have a surface rigid enough to activate the pen.  It requires about the same amount of tension as a ballpoint pen, so we don't suggest using a projection screen.  They allow too much give, and you could risk creasing the screen.

There are so many whiteboard products on the market that there is one for almost every preference.  If you're looking for a board to project on without a hotspot from the projector, there is the Projection Plus from Best-Rite:  http://www.bestrite.com/edu_multimedia.phtml.  For new installations, there are some projection surfaces that can be rolled or painted on and tailored to your room:

• http://www.mywhiteboards.com/polritiiipro.html
• http://www.admatechnologies.com/products/products.html
• http://www.goosystems.com/cgi-bin/ic/goosystems/index
• http://www.rightergroup.com/product_info/walltalkers.asp

Again, please contact these manufacturers directly to make sure these products can meet all of your requirements.

How do I set up eBeam Projection?

See the eBeam Projection Setup Guide (PDF, 7.5M).

How does the eBeam Meeting feature work?

See the eBeam Meetings Guide (PDF, 380k).

How do I annotate a PowerPoint presentation?

See the eBeam and PowerPoint Tutorial (PDF, 2.9M).

What’s new in Interact 1.3?

See the Interact 1.3 New Features Guide (PDF, 4.3M).

How can I extend my eBeam's connection to the computer?

• The eBeam Bluetooth product line (available with Interact, Projection and Complete) has a range of up to 33 feet (10 meters) when used with the included USB Bluetooth Adapter.
• USB Extender Cable. The first, and most straightforward, way is to use an "active" USB extension cable. An active cable has special electronics to sustain the data signal, so you won't lose any capture speed from the eBeam receiver back to your computer. A single extension will offer 16 additional feet. Most manufacturers, such as Belkin, claim that you can connect up to four active extension cables, plus the original device cable, for a total of approximately 80 feet.
• USB Hubs. The second way is to use passive USB cables with USB hubs. You may wish to use this approach if you need to attach other USB devices to the bus. There are two types of hubs " powered and unpowered. The powered hubs have a power cord that needs to be plugged in, while the unpowered ones run using power supplied by the computer. The computer - or a powered hub - may only power a maximum of one unpowered hub, so you would need to alternate between the two as you go. In general, it's recommended that only powered hubs be used wherever practicable. There is an overall limit of five hubs.<o:p></o:p>
• Put your eBeam on your network. The most complex option, but the only one that will allow you to extend the reach of the device beyond 80 feet (to any location within your network), is the Keyspan USB Server. This server will allow you to put a USB device on a network, which can then be accessed by any computer on that network. It plugs into your network with a standard network cable and provides four standard USB ports. When you plug the eBeam into one of the ports, the receiver becomes available on the network and can be connected to any computer with eBeam software on it. There is a driver you will need to install on each of the computers for the USB server, but it is a small file (0.84 MB) and has a Quick Connect function accessible from the system tray. It will also be necessary that each user close the connection to the eBeam before another user can open it.

Is eBeam compatible with Windows Vista?

Yes! eBeam Interact and eBeam Capture are compatible, and have been fully tested, with Windows Vista. However, please note the following:

• If you have an eBeam Bluetooth system, connected with an Iogear GBU-221, you will also need Iogear's updated driver for Vista (ZIP, 44M). (Users of the D-Link DBT-120 and Iogear GBU-211 can use Vista's built-in Bluetooth drivers, without any additional driver installation.)

• In certain cases, Windows Vista will not automatically start the installer (i.e. autorun) after you insert the disc. Please open Windows Explorer, navigate to your CD/DVD drive, and double-click Setup to install the software.

• If Interact is launched via the "Launch Interact now" checkbox after installation, drag-and-drop of PPT, PPTX and JPEG files will not work. You can fix this problem by launching Interact from the Desktop or Start menu.

• Currently, the eBeam Interactive Stylus cannot be used in User Account Control prompts. If you have User Account Control (UAC) enabled, please use your mouse to respond to messages from UAC, instead of the eBeam Interactive Stylus.
  • Also note that some UAC prompts require a user name and password to be entered. Currently, neither the on-screen keyboard nor RitePen handwriting recognition can be used to enter text in UAC.

• ritePen versions 2.0.22 and 2.5 will not work with Interact 1.3.1 on Vista. Please use our Technical Support Request Form to obtain a link to download a new version of ritePen software. Put the serial number, located on the back of your receiver, on the technical support request.