eBeam product support | Edge


Frequently Asked Questions

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fold faq What is eBeam Edge?

eBeam Edge is the next generation hardware platform for eBeam future systems. The eBeam Edge system includes a sleek receiver with lightning-fast response time, pixel-perfect precision, and the ability to capture an area up to 9 by 5 feet, or 123" diagonal. The ergonomic eBeam stylus is designed for natural and comfortable writing, drawing, and computer navigation with any industry-specific software tools.

eBeam Edge works with standard projectors and Windows® and Macintosh® computers and transforms existing whiteboards, or other hard, flat surfaces, into interactive whiteboards, allowing users to present, annotate, and interact with their projected content and all of their desktop applications.

 

fold faq What type of stylus does the eBeam Edge use?

eBeam Edge comes with an ergonomic eBeam stylus that is designed for natural and comfortable writing, drawing, and computer navigation with any industry-specific software tools.  This three-button stylus can left and right click as well as provide instant access to eBeam software tools.  The stylus is 5.65" in length and just a 0.6" diameter at the point of grip. 

fold faq What type of connection does the eBeam Edge use?

eBeam Edge comes with a specially designed 15' USB cable with an eBeam connector.

fold faq What are the physical dimensions and weight for eBeam Edge?

The eBeam Edge receiver measures roughly 7.9” x 1.6”x 0.4” (200mm x 41mm x 10.5mm) and weighs less than 4 oz (113.39g).

fold faq How do I setup the eBeam Edge?

eBeam Edge can be placed on any edge of your board.  The flexible mounting locations and newly designed magnetic mounting plates allow for easy, repeatable placement on any board.  For more details, please see the eBeam Edge Quickstart Guide (PDF, 340 KB).

fold faq What size can my active capture area be?

The maximum active capture area supported is: 9’ x 5’ or up to 123” diagonal measure.  The minimum active capture area supported is: 1.7' x 1.1' (0.43m x 0.28m).

fold faq What are the minimum system requirements for eBeam Edge?
Minimum System Requirements

Windows®

Macintosh®

Compatible PC with Pentium™ II

Power PC®/ Intel™

400 MHz+ processor and 256 MB RAM

1.42 GHz+ processor and 1G RAM Mac

Windows 2000, XP, Server 2003, Vista, or 7

OS X 10.4 through 10.6

30 MB available hard drive space

25 MB available hard drive space

Available USB port

Available USB port

Screen Recording Requirements*

Pentium™ IV processor

1.4Ghz, with 512MB RAM

*This feature is currently available only on the Windows® platform.

fold faq What are the system requirements for eBeam data conferencing?

All users wanting to share or participate in an eBeam meeting must be on an Ethernet network using TCP/IP protocols and each computer must have a valid IP address.

Users on a network can participate in a meeting by downloading eBeam software free, even if they don't have their own eBeam systems. They can also log in through the web using the latest Microsoft Internet Explorer on PC or version of Safari on Mac OS X.

fold faq What software do I use with the eBeam Edge?

eBeam Edge is designed to work with the current version of the eBeam Projection software, which is eBeam Interact 2.2.2 for Windows and eBeam Interact 1.3.1 for Mac.  To download this software, please see the Software Downloads page.

fold faq What firmware do I use with the eBeam Edge?

eBeam Edge is designed to work with the firmware version 6.00.5. To download this software, please see the Firmware Downloads page.

fold faq What is the purpose of the button located in the center of the eBeam Edge receiver?

The button allows you to activate the calibration screen with one single push.  If you decide you want to exit the calibration screen, just press the button again to escape.  A LED ring surrounds the button and will glows green when the system is connected to the USB port.  

fold faq Can I use the eBeam Whiteboard marker pens and eraser with eBeam Edge?

In order to use your eBeam Whiteboard marker pens and eraser with eBeam Edge, you will need to upgrade the firmware on your receiver.  Please follow the steps outlined below:

  1. Connect the eBeam Edge to an available PC with a USB cable. (Mac users should contact eBeam Technical Support at the number listed below.)
  2. Go to the following url on the Luidia website to download the firmware: http://www.luidia.com/support/firmware-downloads.html
  3. Select the link labeled 6.00.5 which is the firmware for eBeam Edge.

Note: Please be very careful when upgrading firmware and follow all instructions completely. If you would like a technical support representative to assist you by phone, please call 877-Go-eBeam (877-463-2326) and press 3.

fold faq Does eBeam Edge work with Bluetooth?

eBeam Edge is currently only available in the USB version.  A Bluetooth version will be coming soon, so please contact Technical Support for additional details.

fold faq How can I extend my eBeam Edge's connection to the computer?

There are three suggested methods to extend the eBeam Edge receiver's connection to the computer?

USB Extender Cable: The first, and most straightforward, way is to use an "active" USB extension cable. An active cable has special electronics to sustain the data signal, so you won't lose any capture speed from the eBeam receiver back to your computer. A single extension will offer 16 additional feet. Most manufacturers, such as Belkin, claim that you can connect up to four active extension cables, plus the original device cable, for a total of approximately 80 feet.

USB Hubs: The second way is to use passive USB cables with USB hubs. You may wish to use this approach if you need to attach other USB devices to the bus. There are two types of hubs " powered " and " unpowered ". The powered hubs have a power cord that needs to be plugged in, while the unpowered ones run using power supplied by the computer. The computer - or a powered hub - may only power a maximum of one unpowered hub, so you would need to alternate between the two as you go. In general, it's recommended that only powered hubs be used wherever practicable. There is an overall limit of five hubs.

Put your eBeam on your network: The most complex option, but the only one that will allow you to extend the reach of the device beyond 80 feet (to any location within your network), is the Keyspan USB Server. This server will allow you to put a USB device on a network, which can then be accessed by any computer on that network. It plugs into your network with a standard network cable and provides four standard USB ports. When you plug the eBeam into one of the ports, the receiver becomes available on the network and can be connected to any computer with eBeam software on it. There is a driver you will need to install on each of the computers for the USB server, but it is a small file (0.84 MB) and has a Quick Connect function accessible from the system tray. It will also be necessary that each user close the connection to the eBeam before another user can open it.

fold faq What other eBeam products can be used with eBeam Edge?

For a fully interactive classroom or conference room experience, eBeam Edge can be paired with products such as the eBeam Focus document camera and the eBeam Inscribe wireless tablet.

fold faq What is the difference between eBeam Edge and eBeam Projection?

eBeam Edge includes a sleek receiver with lightning-fast response time, pixel-perfect precision, and the ability to capture an area up to 9 by 5 feet, or 123" diagonal. The ergonomic eBeam stylus is designed for natural and comfortable writing, drawing, and computer navigation with any industry-specific software tools.

Like eBeam ProjectioneBeam Edge works with standard projectors and Windows® and Macintosh® computers and transforms existing whiteboards, or other hard, flat surfaces, into interactive whiteboards for a fraction of the cost of fixed systems.

fold faq I am a current eBeam Projection System 3 user. Can I use my existing projection stylus with eBeam Edge?

eBeam Edge comes with a newly designed interactive stylus that works specifically with the eBeam Edge receiver. The projection stylus you currently have will not be compatible with eBeam Edge.

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