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support | troubleshooting

eBeam mouse

The eBeam mouse application and the eBeam application cannot run simultaneously as both applications need to communicate with the eBeam hardware exclusively.

To determine if the eBeam mouse application is running, look at the System Tray in the lower right corner of the status bar.

eBeam mouse IconIf the eBeam mouse application is running and activated, the eBeam mouse icon will be displayed. If the eBeam mouse icon is not in the System Tray, the eBeam mouse application is not running.

Is the eBeam mouse application running?

  • No
  • Yes - If the eBeam mouse icon is in the System Tray, right click on the icon and Exit or Deactivate the eBeam mouse application. Launch the eBeam application.

Did the eBeam application launch successfully and detect the eBeam hardware?